Faulty or damaged goods
may be returned within 7 days of purchase for a full refund, with
carriage paid or refunded. Replacement goods will be Invoiced and
must be paid for in advance, pending arrival of the faulty goods
at our premises. Chemical products must not be returned by Post.
We reserve the right to only refund by Cheque, for Credit Card security
After 7 days and up to
3 months from the date of delivery unwanted goods may be returned
at the Customer's expense, but a minimum of 25% of the original
invoice price will be deducted for re-stocking and administrative
costs. No carriage will be refunded. We reserve the right to refuse
a return if the goods are out of date, damaged or part used.
However, goods purchased
after our specialist advice has been accepted and which have been
specified by us to solve a specific problem cannot be returned.
This type of purchase no longer constitutes a 'blind purchase at
a distance' having being subject to joint analysis and agreement
with the Purchaser.
Product Kits that have
been created and tailored for a Purchaser cannot be returned for
Credit or Refund.
Timber, Joinery and Timber-Resin
Splice Kits cannot be returned for Credit or Refund.
Paints that have been
coloured correctly to your requirements cannot be returned for Credit
If you think you have
purchased the wrong product because we did not advise you correctly,
please contact me personally.
David Moore, Managing